Karla R. Arnold

Support software quality and delivery by analyzing requirements, maintaining test assets, executing regression testing, tracking defects, and communicating results across development and business teams. Facilitate QA collaboration throughout Agile sprint cycles and help ensure solutions align with documented requirements and stakeholder expectations.

• Analyzed requirements and collaborated with developers and stakeholders to clarify functionality, identified test scenarios, and improved issue resolution.
• Created, maintained, and updated test cases and test scripts as requirements, enhancements, and business rules evolved.
• Executed regression testing to validate software performance and reliability across releases and updates.
• Identified, documented, tracked, verified, and communicated software defects; provided QA perspective to developers during investigation and remediation.
• Gathered test data, reported testing progress and metrics, and presented QA results to project stakeholders.
• Facilitated and presented Sprint Review meetings, communicating completed work, quality findings, and outstanding concerns.
• Participated in cross-functional project meetings to provide status updates, raise risks, and maintain alignment on sprint and project goals.
• Reviewed QA procedures and testing methodologies to identify opportunities for continuous improvement.
• Mentored and trained QA team members on testing practices, QA strategies, documentation, and quality standards.
• Maintained awareness of applicable standards and regulatory requirements affecting QA processes and product delivery.

Performed manual software testing and documentation analysis for proprietary business applications. Partnered with project managers, developers, QA teams, and business stakeholders to translate requirements into test plans, test cases, defect reports, process documents, and updated company policies.

• Analyzed software requirements and user stories to develop test strategies, test plans, test cases, test scripts, and testing estimates.
• Executed functional, regression, integration, system, exploratory, black-box, boundary value, negative, sanity, and end-to-end testing.
• Tested web-based applications and mobile applications on Apple iOS and Google Android platforms.
• Identified, documented, prioritized, tracked, and verified software defects using tools including Jira, Azure DevOps, Salesforce, and Confluence.
• Participated in Agile/Scrum ceremonies, including stand-ups, and collaborated with cross-functional teams to support functional and non-functional testing.
• Compiled test findings, analyzed defect data, communicated results, and supported resolution decisions with developers and project management.
• Created and maintained documentation for business processes, procedures, policies, requirements, and internal operations.
• Analyzed and audited documentation related to data protection, change management, network security, business impact analysis, functional requirements, and operational processes.
• Researched and updated company-wide materials for new and existing employees, improving consistency and accessibility of internal documentation.
• Collaborated with executives, directors, managers, and department teams to gather information, clarify procedures, and maintain current documentation.

Jira Azure DevOps Salesforce Confluence iOS Android

• Participated in product requirements and design meetings with stakeholders, project leadership, developers, testers, and end users.
• Developed, maintained, and executed manual test procedures and test scripts to validate system modifications and release readiness.
• Created automated test scripts using the Empirix Hammer Automation System and maintained manual test assets for accuracy and repeatability.
• Planned testing strategies and schedules in alignment with project scope, requirements, delivery dates, and implementation needs.
• Diagnosed, documented, tracked, and communicated software defects using Bugzilla.
• Conducted impact analysis to identify regression testing needs and support changes to software functionality.

• Developed curriculum-aligned instruction, lesson plans, and assessments; analyzed results to identify needs and improve student outcomes.
• Delivered differentiated instruction, communicated findings to instructional teams, and implemented targeted solutions.
• Trained and mentored teachers, facilitated professional development, and served on teams supporting state-standard compliance.

Supported software implementation and enhancement initiatives through requirements participation, manual test development, test execution, defect management, impact analysis, and collaboration with technical and business stakeholders.

• Participated in product requirements and design meetings with stakeholders, project leadership, developers, testers, and end users.
• Developed, maintained, and executed manual test procedures and test scripts to validate system modifications and release readiness.
• Created automated test scripts using the Empirix Hammer Automation System and maintained manual test assets for accuracy and repeatability.
• Planned testing strategies and schedules in alignment with project scope, requirements, delivery dates, and implementation needs.
• Diagnosed, documented, tracked, and communicated software defects using Bugzilla.
• Conducted impact analysis to identify regression testing needs and support changes to software functionality.
• Followed SDLC and change-management procedures for assigned projects and software releases.
• Applied IEEE software test documentation standards to maintain clear, consistent, and reusable testing records.
• Participated in retrospective meetings and recommended process improvements based on testing outcomes.
• Trained new software testers on application functionality, testing procedures, and defect-reporting processes.

Empirix Hammer Bugzilla IEEE Test Documentation